Terms and Conditions

This Legal Notice regulates the use of the Internet portal service with address WECOOKMADRID.COM, whose responsible party for identification purposes is:

  • Responsible: VAZQUEZ MONGE SL
  • CIF: B06780076
  • Address: Calle Alonso Cano 10, Local 46, Madrid, 28010, Madrid. Spain.
  • Telephone: 67770164
  • Email: DANYVMONGE@GMAIL.COM

Legislation

In general, the relationship between VAZQUEZ MONGE SL and the Users of its online services, present on the website, are subject to Spanish law and jurisdiction.

The parties expressly waive any jurisdiction that may apply to them and expressly submit to the Courts and Tribunals of Madrid to resolve any dispute that may arise in the interpretation or execution of these contractual conditions.

Content and Use

The User is informed and accepts that access to this website does not, in any way, imply the beginning of a commercial relationship with VAZQUEZ MONGE SL.

The owner of this website does not endorse the opinions expressed on the website by its contributors. The Company reserves the right to make any changes it deems appropriate to its website without prior notice. It may change, delete, or add content and services provided through the website, as well as the way in which they are presented or located on its servers.

Intellectual and industrial property

The intellectual property rights of the content of the web pages, their graphic design and codes are owned by VAZQUEZ MONGE SL and, therefore, their reproduction, distribution, public communication, transformation or any other activity that may be carried out with the content of its web pages is prohibited, even citing the sources, unless written consent is given by VAZQUEZ MONGE SL. All trade names, brands or distinctive signs of any kind contained in the Company's web pages are the property of their owners and are protected by law.

Links

The presence of links on the web pages of VAZQUEZ MONGE SL is for informational purposes only and in no case constitutes a suggestion, invitation or recommendation regarding them.

COOKIE POLICY

This website uses both third-party and proprietary cookies to ensure you have a better browsing experience, to allow you to share content on social media, and to collect user statistics.

You can prevent the download of cookies through your browser settings, preventing cookies from being stored on your device.

As the owner of this website, I inform you that we do not use any personal information from cookies; we only compile general visitor statistics that do not contain any personal information.

It is very important that you read this cookie policy and understand that only the cookies necessary for browsing will be stored on your device. The rest of the cookies will be installed only with your express consent.

According to the terms included in Article 22.2 of Law 34/2002 on Information Society Services and Electronic Commerce, if you continue browsing, you will be giving your consent to the use of these mechanisms.

Responsible Entity

The entity responsible for the collection, processing, and use of your personal data, as defined by the Personal Data Protection Act, is WECOOKMADRID.COM, owned by VAZQUEZ MONGE SL, with address CALLE ALONSO CANO 10, LOCAL 46.

What are cookies?

Cookies are a set of data that a server places in a user's browser to collect standard Internet log information and visitor behavior information on a website. These are small text files stored on the computer's hard drive and used to identify the user when they return to the website. Their purpose is to record the user's visit and save certain information. Their use is common and frequent on the web as it allows pages to function more efficiently and achieve greater personalization and analysis of user behavior.

What types of cookies are there?

The cookies used on our website are session and third-party cookies. They allow us to store and access information related to the language, browser type, and other general characteristics predefined by the user. They also allow us to track and analyze user activity in order to improve and provide our services in a more efficient and personalized manner.

Cookies, depending on their duration, can be divided into session or permanent cookies. These expire when the user closes the browser. Cookies expire based on the fulfillment of their intended purpose (for example, to ensure the user remains logged in to VAZQUEZ MONGE SL services) or when they are manually deleted.

Performance Cookies

This type of cookie remembers your preferences for the tools found in the services, so you don't have to reconfigure the service each time you visit. Examples include: Volume settings for video or audio players; Video streaming speeds supported by your browser; and Items saved in the "shopping cart" for e-commerce services such as stores.

Geolocation cookies

These cookies are used to determine which country you are in when a service is requested. This cookie is completely anonymous and is only used to help target content to your location.

Registration cookies

Registration cookies are generated once the user has registered or subsequently opened a session, and are used to identify the user in the services for the following purposes:

  • Keeping the user logged in so that if they close a service, browser, or computer and re-enter that service at another time or date, they will remain logged in, thus facilitating navigation without having to log in again. This feature can be disabled if the user clicks the [log out] option, so this cookie is deleted, and the next time they access the service, they will have to log in to be logged in.
  • Check whether the user is authorized to access certain services, for example, to participate in a contest.

Additionally, some services may use connectors with social networks such as Facebook or Twitter. When the user registers for a service with social network credentials, they authorize the social network to store a persistent cookie that remembers their identity and grants them access to the services until it expires. The user can delete this cookie and revoke access to services through social networks by updating their preferences on the specific social network.

Analytical cookies

Each time a user visits a service, a third-party tool generates an analytics cookie on the user's computer. This cookie, which is only generated during the visit, will be used on subsequent visits to VAZQUEZ MONGE SL services to anonymously identify the visitor. The main objectives pursued are:

  • Allow anonymous identification of browsing users through the cookie (it identifies browsers and devices, not people) and therefore allows for an approximate count of the number of visitors and their trends over time.
  • Anonymously identify the most visited content, which is therefore most attractive to users, and determine whether the user accessing it is new or a repeat visitor.

Important: Unless the user chooses to register for a VAZQUEZ MONGE SL service, the cookie will never be associated with any personal data that could identify the user. These cookies will only be used for statistical purposes to help optimize the user experience on the site.

Advertising cookies

These types of cookies allow for expanded information about the ads shown to each anonymous user on VAZQUEZ MONGE SL services. Among other things, they store the duration or frequency of viewing of advertising positions, the interaction with them, or the browsing patterns and/or user behavior, as they help build an advertising interest profile. In this way, they allow for advertising to be offered that is more relevant to the user's interests.

Third-party advertising cookies

In addition to the advertising managed by VAZQUEZ MONGE SL websites on its services, VAZQUEZ MONGE SL websites offer their advertisers the option of serving ads through third parties ("Ad Servers"). These third parties may store cookies sent from VAZQUEZ MONGE SL services to users' browsers, as well as access the data stored therein.

How can I disable cookies in my browser?

Different browsers can be configured to notify the user when they receive cookies and, if desired, prevent their installation. Users can also check their installed cookies and their expiration dates in their browsers, and they can also delete them.

For more information, please refer to your browser's instructions and manual:

  • For more information on managing cookies in Google Chrome: here
  • For more information on managing cookies in Internet Explorer: here
  • For more information on managing cookies in Mozilla Firefox:here
  • For more information on managing cookies in Safari: here
  • For more information on cookie management in Opera: here
  • If you wish to stop being tracked by Google Analytics, please visit: here

AUTHORIZATION FOR THE PROCESSING OF PERSONAL DATA

We inform you that in accordance with the provisions of the GDPR of April 27, 2016 and Organic Law 3/2018 of December 5, VAZQUEZ MONGE SL collects and processes your personal data, applying technical and organizational measures that guarantee its confidentiality, for the purpose of managing customer relations and may send you the necessary communications by any means, including email, WhatsApp, SMS, etc. You give your consent and authorization for such processing. We will retain your personal data only for the time necessary to manage our relationship.

As the data subject, you give your consent and authorization for your data to be included in the processing system detailed above. In any case, you may exercise your rights of access, rectification, deletion, restriction, portability, and objection free of charge by contacting VAZQUEZ MONGE SL, located at CALLE ALONSO CANO 10, LOCAL 46, or by sending an email to DANYVMONGE@GMAIL.COM with reference to GDPR/LOPDGDD.

[ ] I expressly consent to receive communications under the terms described above.

Shipping Policies

Delivery Method

Our tickets are delivered exclusively in digital format via an email sent to the address provided by the purchaser at the time of purchase. This email contains the admission ticket and all the necessary details to attend the cooking class.

Delivery Time

The email containing the ticket and associated information will be delivered within 24 hours of payment confirmation. If the email is not received within this timeframe, the customer must contact us at info@wecookmadrid.com so we can assist them and ensure proper delivery of the ticket.

Customer Responsibility

It is the customer's responsibility to provide a valid email address and check their inbox (including spam or junk mail) to receive their ticket information. Wecook is not responsible for non-delivery if the address provided is incorrect or if there are technical issues beyond our control.

Return and Exchange Policies

Right of Withdrawal

In accordance with Royal Legislative Decree 1/2007, of November 16, and Law 3/2014, of March 27, the buyer has the right to withdraw from the ticket purchase within 14 calendar days from the date of purchase, provided the ticket has not been used and the class has not taken place.

To exercise this right, the buyer must contact us through info@wecookmadrid.com indicating the purchase information and the reason for the withdrawal request.

Exceptions to the Right of Withdrawal

This right does not apply in the following cases:

  • When the ticket has already been used to attend a class.
  • If the class the ticket refers to has already taken place.
  • If the withdrawal request is made within 48 hours prior to the start of the scheduled class.

Date Changes

The buyer may request a change of class date provided they notify their intention at least 48 hours in advance of the event. Rescheduling will be subject to availability in future classes and must be confirmed with Wecook.

Refunds

Refunds will be processed through the same payment method used for the purchase, within 5 to 10 business days after confirmation of the cancellation. The buyer will receive a confirmation email once the refund has been completed.

Return Procedure

To request a refund for a ticket, the customer must contact us through info@wecookmadrid.com , providing the following information:

  • Buyer's full name
  • Order number
  • Purchase date
  • Reason for return

Once the request has been received and its validity confirmed, the refund will be processed according to the policies described.

Contact and Customer Service

For any questions, queries, or requests related to the policies detailed here, Wecook provides its customers with the following support channel:

  • Email: info@wecookmadrid.com
  • Telephone: +34 677 70 16 44
  • Opening hours: Monday to Friday from 9:00 a.m. to 6:00 p.m.

5. Acceptance of the Policies

By purchasing a ticket, the customer confirms that they have read, understood, and accepted these Shipping, Return, and Withdrawal Policies.

Wecook reserves the right to update these policies at any time, notifying customers through any available means.